Job Description
Our Ticket Office sits at the heart of our world‑famous Events - a fast‑paced, fun and highly collaborative environment where no two days are the same. We’re looking for a Ticket Office Team Leader to help guide, support and inspire our brilliant team of Ticket Office Executives as we deliver exceptional experiences for every guest.
About the role
As our Ticket Office Team Leader, you'll play a central role in developing a team of around 26 Executives, creating a positive, supportive and high‑performing culture. You’ll coach individuals, monitor performance, analyse data and champion continuous improvement, ensuring we always deliver outstanding service across inbound sales, customer queries, outbound engagement and key operational tasks.
You’ll work closely with the Ticket Office Manager and wider internal teams to ensure the smooth and successful delivery of ticketing operations throughout the year - including providing support during ou...
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