Ticketing Agent

Job Purpose
Efficiently promotes and executes the day-to-day sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.
Key Result Responsibilities
Works on promoting sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.
Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.
Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.
Follows up on all updates and new products or systems int...