Ticketing Agent

Job Purpose
Efficiently promotes and executes the day-to-day sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.

Key Result Responsibilities

• Works on promoting sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.
• Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.
• Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.
• Follows up on all updat...