Job Description
Position Overview:
A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 5 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.
Key Responsibilities:
Daily Tasks:
● Ticket Issuance:
o Process new ticket bookings for customers via phone, email, or in-person requests.
o Issue, reissue, and cancel tickets as per customer requests and company policy.
o Handle fare calculations and ensure accurate ticket pricing.
● Customer Service:
o Address customer inquiries and resolve ticket-related issues.
o Provide travel information, including flight schedules, seat availability, and fare details.
o Assist customers with special requirements, such as meal preferences and seat assignments.
● Backend Operations:
o Mai...
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