Ticketing Executive

A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 5 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.

Key Responsibilities

Daily Tasks

Ticket Issuance

• Process new ticket bookings for customers via phone, email, or in-person requests.
• Issue, reissue, and cancel tickets as per customer requests and company policy.
• Handle fare calculations and ensure accurate ticket pricing.
• Address customer inquiries and resolve ticket-related issues.
• Provide travel information, including flight schedules, seat availability, and fare details.
• Assist customers with special requirements, such as meal preferences and seat assignments.

Backend Operations

• Maintain and update bookin...