Tier 1 Customer Care Agent (Voice - Onsite)

Employment Type: Full-Time Employment

Work Set-Up: 100% Onsite

Work Schedule: Night Shift (Following U.S Eastern Time Zone)

Salary Package: Up to 40,000 Package

About the Client:

A cloud-based employee experience platform designed to help organizations automate and improve the entire employee lifecycle — from preboarding and onboarding through retention and offboarding. It's widely used by HR teams to streamline and modernize traditional human resources processes.



Position Overview:



The client is looking for a Tier 1 Customer Care Agent to join our Customer Care team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, navigate our platform, and have a positive, efficient support experience.



This position is ideal for someone who enjoys problem-solving, collaborating across teams, and thinking creatively about how cus...