Tier 1 – Customer Support Agent (Hebrew/Italian + English)

Enshored is seeking Multilingual Customer Support Agents (Tier 1) to support a global leader in the urban mobility and transportation technology sector. Acting as the first point of contact for riders, you will provide assistance across phone, chat, and ticketing channels, addressing general inquiries, ride-related issues, and account support.

This role sits within Enshored’s Customer Experience Operations. It requires a high level of operational discipline to ensure global service consistency while maintaining the professional and empathetic support Bird’s riders expect.

Role Overview

• The Tier 1 Customer Support Agent serves as the primary point of contact for customers using a shared mobility platform. The role focuses on resolving general inquiries and assisting riders with platform-related issues to ensure a seamless service experience. Support is delivered via phone, messaging, and ticketing channels, requiring strong commu...