Tier 1 IT Helpdesk Support Specialist (Bilingual – Remote)

Role Type: CurrentPosition Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate support. They communicate technical information in a clear and understandable manner, regardless of the user's technical expertise Its a Hybrid role for GTA candidates, and Remote for candidates outside GTA. Key Responsibilities Provide exceptional Customer service skills through Tier 1 support for software and hardware issues, including desktops, laptops, printers, peripherals, and mobile devices. Log and categorize support tickets, ensuring accurate documentation and timely resolution or escalation. Diagnose and resolve technical issues reported by end-users, providing timely and effective support either remote...