Job Description
The Support Engineer, Tier 1 position is an ideal opportunity to begin your career in telecommunications with a global in-house company. A Support Engineer is responsible for responding to tickets and creating documentation regarding solutions for clients' technical issues. This position will work closely with other members of the support team and follow all troubleshooting guidelines, escalating tickets as needed. While in the Support Engineer position, you will receive training and build skills that will enable you to take the next step of your career into a Tier 2 position.
Work Locations:
This position will be hybrid based out of our office in Bacolod City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company.
Hours:
Night Shift - 9pm to 6am local
What You Will Do:
- Create and respond to tickets as they are assigned in our Tic...
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Submit your application for the Tier 1 position at BCM One.
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