Tier 1 Service Desk Analyst

**Overview**

GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program.

**Responsibilities**

Experience in a complex Government IT environment.. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that cannot be resolved at Tier 1.

**Qualifications**

Required: 2-3 years’ experience. Current ITIL Foundation and/or Practitioner v.4 certifications.
Desired: Current DevSecOps FoundationSM certification from the DevOps Institute.

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innova...