Tier 1 Support Engineer

At Extensiv, our support engineers are the heart and soul of our business. We care

deeply about our customers and consistently go above and beyond to help. Our fast-growing customer

base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat

vectors to solve our customers issues or escalate them to the proper party inside of a multi-tiered

organization.

Key Responsibilities:

Frontline technical software support in a mixed email, phone, and/or
chat environment
Troubleshoot, test, and resolve technical and configuration issues
Educate customers on use of the software and best practices
Reproduce, analyze, and escalate software and platform defects
Serves as the liaison between Extensiv and our customers
Understand 3PL warehouse clients business objectives act accordingly
Maintain regular clear updates with our customers until resolution
Available on rotation for 24/7 on-c...