Tier 1 Support Engineer

Role Overview

We’re looking for a Customer Support Tier 1 team member who will be the first point of contact for our customers. This role is about providing exceptional support, solving issues quickly, and making sure every customer interaction reflects the trust, reliability, and care Moment stands for. You’ll be responsible for handling inquiries, troubleshooting technical and payment-related issues, managing tickets from start to finish, and escalating complex cases when needed. If you’re empathetic, resourceful, and enjoy helping people, this role is for you.

About Moment

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is hitting the continent, and global businesses and local cham...