Tier 1 Support

As a Tier 1 Support, you will serve as the first point of contact for customers seeking technical assistance with our IT systems and services. Your primary responsibility is to provide timely, effective, and courteous support to resolve customer issues and escalate complex problems to higher-level support teams when necessary.

Key Responsibilities

• Provide front-line technical support for hardware, software, network, and account issues.
• Install, configure, and maintain desktops, peripherals, and software (OS & Microsoft Office).
• Log support requests and resolutions in the ticketing system.
• Respond to inquiries via phone, email, or other channels promptly and professionally.
• Troubleshoot and resolve technical issues; escalate complex cases to Tier 2/3.
• Collaborate with IT teams and vendors for issue resolution and third-party services.
• Maintain accurate inventory of IT equipment and software.
• Document cu...