Tier 1 - Technical Customer Support

**Position Title**

Tier 1 Customer Support Specialist

**Department**

Technical Services

**Location**

U.S. Remote (must support Eastern Time Zone business hours)

The Customer Support Specialist will learn the intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members via telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.

**Job Responsibilities**

+ Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
+ Answer incoming customer support phone calls, email and chat communications.
+ Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analy...