Tier 1 Technical Support

Job Purpose:

Supports and maintains computer systems, desktops, laptops, networks and other IT peripherals.
To ensure an organization's activities run smoothly and efficiently. The primary goals
are to direct, control and supervise the support services of the organization to
facilitate its success. And to be a Microsoft Certified Professional (MCP) and Network
Monitoring and Management Certifications

Job Responsibilities:

• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Documents instances of hardware failure, repair, installation, maintenance and disposal.
• Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Aids in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises accordingly.
• Provides ...