Tier 2 - IT Engineer / South Africa

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.

Responsibilities:

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients 
• Maintaining clear communication with clients 
• Keeping assigned tickets organized and updated 
• Periodic assignment of afterhours oncall support 
• Periodic visits onsite at our clients