Tier 2 IT Support

Job

Description

Position Title: Tier II Onsite IT Support 

Location: Canada

About the Role
The Tier II Onsite IT Support is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, co-ordination of vendors and suppliers.

Key Responsibilities
• Addressing user tickets regarding hardware, software and networking
• May assist Onsite Analyst I on resolving issues
• Creating and documenting knowledge articles on newly occurred/identified issues
• May work with Team Leads and Onsite Analyst l on escalated issues
• May work with team leads on VIP computer hardware, software, application and other peripheral issues
• May walk customers through installing applications and computer peripherals
• Performs time trac...