Tier 2 Technical Support Representative

Cebu City, Philippines | Posted on 05/28/2025

• Response to tickets escalated from Tier 1
  
• Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
  
• Provide friendly, professional support via phone, email, and on-site.
  
• Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
  
• Collaborate with vendors to resolve issues as necessary
  
• Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution
  

Requirements

• EXCELLENT English communications skills
  
• Must have a BPO experience
  
• Willing to work on a shifting schedule
  
• 2+ years of experience in an IT Help Desk role
  
• Experience in Office 365 and Active Directory Services
  
• Working knowledge of Windows 7 and 10 and Microsoft Office suite
  
• Basic understa...