Tier 3 End User Support Team Lead #7838

Overview

GovCIO is hiring a Tier 3 End User Support Team Lead to support the USFK USACIAS-P program in the Republic of Korea (South Korea). This position will be located at USAG Humphreys, Pyeongtaek, Korea, and will be a fully onsite position.

Responsibilities

Oversees a high-level technical support team responsible for resolving complex, escalated end-user issues in demanding DoD and military environments. This role focuses on leading advanced troubleshooting, hardware/software support, remote assistance, and user training for mission-critical systems, including classified coalition networks. The lead ensures rapid resolution of Tier 3 incidents, maintains high customer satisfaction, drives process improvements, and coordinates with other technical teams to minimize downtime and support operational readiness for U.S. and partner forces.