Tier 3 Technical Support Engineer

Summary:

VIAVI (NASDAQ: VIAV) is a global leader in software and hardware platforms, providing end-to-end visibility across physical, virtual, and hybrid networks. Our precise intelligence and actionable insights optimize service experiences, enhance customer loyalty, and facilitate transitions to next-generation technologies. Additionally, VIAVI is at the forefront of anti-counterfeiting solutions for currency authentication and high-value optical components and instruments used in diverse government and commercial applications. Learn more about us at www.viavisolutions.com and follow our updates on Viavi Perspectives, LinkedIn, YouTube, and Facebook.

In this role, you'll be responsible for providing advanced technical support at Tier 3 for customers of our OneLabPro and family of Transport products. You will also drive technical content creation and manage demo resources. This role is critical in achieving excellent customer satisfaction and ensuring our produc...