Tier II Help Desk Specialist

Overview

The Tier II Help Desk Technician (m/f/d) provides all GCMC participants and staff with responsive, qualified, and knowledgeable IT Call Center and Help Desk support, in accordance with the DSCA-Marshall Center CIO Service Request Policy Memorandum. Help Desk requests may be received in person, over the telephone, by email, or via the Systems Support Division ticket system. Contractor shall enter telephone request calls, emails, and in-person requests into the ticket system, in accordance with the DSCA Marshall Center Ticket Handling SOP Memorandum. This is a US Local National position in Germany. As such the employee will be subject to paying German taxes and be part of the German work force with all the benefits of HN employment and social system. This positions requires for you to be in the Office 5 days a week! The person must have lived in Germany for 1 year consecutively.

Responsibilities


+ Manages Active Directory User Accounts and groups...