Tier II Technical Support Team Lead

We’re looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team. If you love solving complex problems, developing others, improving systems, and driving operational excellence, this role is for you.

The Tier II Support Team Lead will guide a small but high-impact team responsible for resolving advanced technical issues, supporting integrations, and shielding the Engineering org from unnecessary escalations. You’ll play a key role in coaching the team, refining processes, owning performance metrics, and working cross-functionally with Support, Product, and Engineering to continuously raise our bar for quality.

This role is remote, based in Mexico or Colombia with a strong preference for candidates located in or near Mexico City (CDMX) or Bogotá.

The impact you will have

• Elevate the technical strength of Support: You’ll coach Tier II specialists to become confident,...