Tier2 Engineer

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages the day-to-day operations of Level 2 Support teams for a
specific Service or Core Network domain. (CS/PS/Fixed Voice Network
Cores, VAS and Applications, Security Platforms)
Ensures the delivery of high-quality technical support and services to
meet customer needs.

DUTIES AND RESPONSIBILITIES:

• Responsible for managing the delivery and fulfillment of support and services provided by

• Technical Managers and Senior Engineers.

• Provides guidance and leadership in the overall resolution of complex issues and

• complaints related to services and Telco Core Network Equipment. Ensures right resources

• are assigned to the incident resolution, iss...