TikTok Shop - Customer Success Manager, Apps and API

About the team

This Customer Success Manager will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios. Responsibilities
- Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders. - Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the platform. - Provide expert advice based on industry best practices, integration patterns and product knowledge of the platform and target platform.
- Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and gover...