Tiktok Shop - Partner Operations Program Manager

ResponsibilitiesE-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience.Service and Moderation Team (SMT) is part of the GNE organization.Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.SMT is looking for a Moderation Partner Operations Program Manager.Roles & Responsibilities- Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics- Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation- Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes- Analyze, evaluate, and overcome program risks, and produce pr...