TikTok Shop - Quality Assurance Program Manager

About the TeamGovernance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. We are looking for a Quality Assurance Program Manager responsible for maintaining the highest level of Quality and Compliance. Responsibilities Quality Assurance & Governance
- Uphold high-quality moderation standards across all BPOs to ensure consistency and excellence in service delivery.
- Develop, implement and continuously enhance a robust quality assurance framework aligned with evolving business needs and customer expectations.
- Ensure 100% auditing...