TikTok Shop - SOP Program Manager

About the TeamGlobal E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SSC is looking for a SOP Program Manager role to be responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers. This position will develop, standardize, and enhance processes to drive efficiency and scalability for SSC. Responsibilities
- Develop service solutions for the service teams under full service model for buyers.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and e...