Tooling SME

Position Overview

The SME is responsible for providing technical expertise in the implementation, configuration, integration and optimization of IT operations and monitoring tools across enterprise environments. The role involves enabling end to end observability, ensuring tools availability, managing upgrades, maintaining tool performance and aligning tool capabilities with business service objectives and operational process

Key Responsibilities

·       Deploy, configure, and optimize enterprise monitoring tools

·       Lead onboarding of applications of business services into the monitoring ecosystem – ensuring complete telemetry coverage

·       Create, maintain and optimize dashboards, alerts and service level reports for various stakeholders.

·       Integrate observability tools with ITSM, CMDB and automation platforms to enable event correlation and incident automation

·       Ensure tool health, performance and scalability thr...