Toronto Call Centre Supervisor (Collections)

Join AllianceOne in Toronto as a Call Centre Supervisor specializing in Collections. Lead a dedicated team, focusing on performance management and enhancing customer satisfaction.
This full-time opportunity revolves around developing and managing a team of collection agents to ensure operational efficiency at AllianceOne. You will play a crucial role in performance reviews, coaching, and maintaining service quality standards while addressing client inquiries. Your expertise will motivate team members and drive productivity.
Key Responsibilities:
• Oversee performance to attain KPIs and quality metrics
• Provide coaching and support to agents
• Address complex customer issues with professionalism
• Ensure compliance with company policies across all operations
• Share performance insights and improvement strategies
Requirements:
• High school diploma required; bachelor’s in progress preferred
• 6 months supervisory experience necessary
• At least 6 months...