Toronto Customer Communications Specialist Role

Elevate public engagement as a Customer Communications Specialist in Toronto, Ontario. This hybrid role is focused on strategic communication and enhancing customer experiences for transit users.

Our public transit client is looking for a full-time Customer Communications Specialist to drive communication efforts across major initiatives. You will be responsible for co-developing comprehensive messaging strategies and collaborating with cross-functional teams to ensure aligned customer outreach. Successful candidates will be adaptable communicators eager to tackle challenges in a fast-paced setting.

Key Responsibilities:
• Implement integrated communication strategies supporting transit initiatives
• Create and edit materials including FAQs and customer messaging
• Maintain consistent messaging in collaboration with service planning teams
• Contribute to multimedia and public-facing communication projects
• Drive marketing efforts...