Toronto Customer Experience Projects Leader

Shape the future of customer service at Toronto Hydro as the Customer Experience Projects Manager. This role focuses on enhancing customer interactions through innovative strategies and technology.
Based in Toronto, ON, this hybrid position emphasizes collaboration across teams and continuous improvement in customer experience. You will apply Agile principles to execute strategic initiatives that elevate operational standards and customer satisfaction. Strong leadership and extensive project management skills are crucial for success in this role.
Key Responsibilities:
• Lead consultants in executing optimization initiatives
• Manage projects across various service channels
• Analyze customer sentiment and journey data
• Facilitate collaboration to improve service delivery
• Oversee business requirements and solution design
Requirements:
• University degree or diploma in relevant fields
• Seven years of experience in customer service
• Five years of expe...