Toronto Senior Application Support Engineering Role

Shape the future of application support as a Senior Application Support Engineer in Toronto. This permanent role emphasizes expertise in both cloud and on-premises environments while driving improvements in application performance.
As part of our IT Operations team, you’ll deliver Level 2 support and assist with Level 3 issue resolution. Your role involves close collaboration with diverse technical teams while continuously enhancing documentation and operational processes to maintain application stability.
Key Responsibilities:
• Provide top-notch Level 2 and Level 3 troubleshooting support
• Diagnose and resolve various software and configuration issues
• Execute SQL for in-depth data analysis
• Monitor application health and proactively identify issues
• Support deployments through CI/CD tools and procedures
Requirements:
• More than 5 years in cloud operations and application support
• Expertise in AWS and Azure operational environments
• Strong prob...