Toronto Specialized IT Consultant Role

Join a dynamic team as an Intermediate Specialized IT Consultant in Toronto, engaging in service request management and customer support. This on-site position emphasizes technical proficiency and client relations.
This 12-month contract role seeks an Intermediate IT Consultant skilled in triaging incidents and providing ongoing support for Microsoft GP and associated systems. Effective communication and a strong technical background are key to managing client needs and collaborating with various technical teams.
Key Responsibilities:
• Offer Tier 2 expertise for service ticket resolution
• Manage urgent support requests with priority
• Act as a liaison among users and tech specialists
• Identify and analyze application defects
• Adhere to Service Management processes and improvement
Requirements:
• Experience with Microsoft Great Plains 2016/2018
• Familiarity with Logibec MMS and BSSI HFM
• Proven track record in service request management
• Excell...