Toronto Team Lead in Account Management

Join VGW Canada as a Team Lead in Account Management and elevate player retention strategies in Toronto. This hybrid position emphasizes relationship management and compliance compliance excellence.

In this role, you will lead the Account Management team, leveraging KPIs and reports to optimize player portfolios. Your focus on compliance will ensure adherence to standards while driving strategic improvements. Lead a high-performing culture by mentoring team members and developing tailored skills enhancements to achieve exceptional player experiences and retention rates.

Key Responsibilities:
• Utilize KPIs to manage team portfolio performances
• Lead strategic decisions for improving player retention
• Establish relationships to resolve player escalations
• Ensure compliance standards are consistently met
• Conduct skill enhancement sessions to retain talent

Requirements:
• 5+ years in B2C relationship managemen...