Total Service Account Specialist

1. Purpose of the role

As an Account Specialist at Wise, you will play a pivotal role in enhancing customer relationships and driving business growth. Your focus will be on servicing existing customers, increasing retention, and identifying upselling opportunities, while ensuring a seamless customer experience. You will leverage your expertise to proactively manage and address at-risk accounts, working directly with clients to resolve their needs. This role offers a unique chance to dive into proactive account management, contribute to a high-impact initiative, and help shape the future of business support at Wise.

2. Key Responsibilities 

• Proactive Action (Account specialists)

  • Wise has pioneered a differentiated service proposition for High value customers called Total Service. This role would see you managing a dedicated portfolio of high-volume business custome...