Tour Supervisor (Fixed Term)

The Position

We are looking for a Tour Supervisor to join the Club on a 12 month fixed term contract. As part of the Commercial Team, you will report to the Head of Ticketing on Tours. You will run and help grow a successful Tours programme, managing a team of Guides while driving incremental revenue for the Club and ensuring an outstanding customer experience.

You will work closely with the Marketing and Communications teams to ensure appropriate digital assets and promotional materials are in place to drive engagement and visibility.

What you’ll do

Tours

• Recruit, train, and manage the Tour Guide team on a day-to-day basis, including performance feedback, ongoing support, and the management of our casual worker process & cycle.
• Manage quarterly and ad-hoc tour allocations, including shorter-notice bookings through third parties and internal departments.
• Schedule tours, ...