Toyota Financial Services Supervisor

Become a key leader at Toyota Financial Services as a Customer Service Supervisor. Manage team performance, ensure high service standards, and drive operational excellence.
In Markham, Ontario, Toyota Financial Services (TFS) is looking for a Customer Service Supervisor to enhance customer satisfaction and team dynamics. You will guide associates, oversee day-to-day operations, and ensure adherence to service levels and quality standards. Your role is vital in facilitating a respectful and customer-focused environment.
Key Responsibilities:
• Coach and mentor Customer Service associates and Leads
• Oversee daily operations and review performance metrics
• Manage staffing and workload distribution effectively
• Ensure regulatory compliance and quality assurance reviews
• Lead improvements in standard operating procedures (SOPs)
Requirements:
• University Degree or College Diploma essential
• At least 3 years in a customer service role, with supervisory expe...