TPL- Quality/Test Engineer 2

<p><p>To serve as the first point of contact for client's dealer technical communicators requiring assistance with product problem health management. The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality. </p><p>Position will accomplish:</p><p>The initial triage on product health events (includes the receiving and recording of Incident Reports).</p><p>Records event information for future reference and for CPI data mining Investigates documented information</p><p>Manages dealer inquiry to closure.</p><p><br /></p><p>Education & Experience Required:</p><p>- This position requires a detail-oriented person with a strong mechanical /</p><p>product knowledge and / or an Engineering degree - this could include</p><p>an accredited engineering or related degree. Hands-on machine</p><p>experience...