Job Description
JOB DESCRIPTION – TRADE SUPPORT ANALYST
Overview:
As part of the Global Shared Service Centre (SSC) of Wilmar Group, we are looking for dynamic, customer service and quality minded team player to join our team based in Penang, Malaysia. The position provides an opportunity to work for a well-known, fast growing SSC of a Fortune 500 company.
Key Responsibilities:
· Processing orders and transactions
· Resolving issues and handling customer complaints
· Collecting customer feedback
· Providing proactive customer outreach
· Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience
· Delivering information about a company's products and services
· Answering queries and concerns about a company's products and services
· Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) ...
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