Trading Systems Support Analyst

Role Overview

Trading Systems Support Analyst within the Digital Product Management Team responsible for supporting the Order Management System (OMS) and related applications across global regions. The role focuses on the intersection of technology, investment products, and business operations to deliver and enhance investment solutions.

Key Responsibilities

• Provide support for front‑office investment platforms, ensuring timely resolution of incidents and service requests.
• Deliver real‑time support for the investment management system (Charles River IMS/CRIMS) and related OMS components.
• Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
• Perform alert handling, log analysis, and performance tuning of the platform.
• Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
• Collaborate with Asset Manageme...