Trainer & Admin BPO Officer

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

As a Trainer & Admin BPO Knowledge, you’ll play a key role in improving Amartha’s customer experience through training, knowledge management, and employee engagement initiatives. In this role, you’ll be responsible for identifying learning needs, developing and delivering training programs, creating operational guidelines, and ensuring that all CX teams are well-equipped to deliver excellent service. You’ll also help maint...