Trainer – franchise product support

Club Travel - Customer Service/Operations Our Franchise Team is looking for a Franchise Product Support Trainer! About the Role

The Trainer – Franchise Product Support is responsible for delivering comprehensive product training and providing both general and technical support to franchise partners and internal stakeholders. This role ensures that all partners are equipped with the knowledge, tools, and systems required to operate effectively, while maintaining high standards of service delivery and operational excellence. The role also oversees training initiatives, supports complex fare and ticketing queries, and contributes to continuous improvement within the Product Support function.

(This role is planned to be based in Century City)

Duties & Responsibilities Training Delivery & Facilitation Plan, coordinate, and facilitate training for new and existing partners, companies, and internal staff Deliver training on systems and platforms, including: CLUBhub OURwe...