Trainer I - Call Center

iQor

Full-time Noida, Uttar Pradesh Other-General

Posted:

March 03, 2026

Location:

Noida, Uttar Pradesh, India

Job Description

Job Summary:   
Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs 
Responsibilities:   
Partners with department leaders to identify training needs for new hires and existing employees 
Partners with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experience. 
Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class. 
Conducts recurrent training classes, meetings, and seminars during times of policy, procedure, and/or protocol updates. 
Modifies teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e. Role Playing exercises, Simu...
                

Apply for this Job

Submit your application for the Trainer I - Call Center position at iQor.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Noida, India

Posted: March 03, 2026

Deadline: April 12, 2026