Trainer II

Description

Key Responsibilities:

• Train agents on product and process, as and when there are NHT batches

• Monitor contacts and find out areas of opportunity

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for meeting the defined training conversion targets

• Manage retention during training

• Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers

• Demonstrate innovation in training by carrying floor requirement into classroom training.

• Maintain Data as per training Processes

• Support in Quality Audits and Feedback when NHT batches are not being conducted

Desired Skills

• Must have excellent presentation and communication skills.

• Should be able to drive key ...