Trainer | International Account

About The Role



As a Trainer, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives. Your responsibilities will include:





+ Conduct engaging classroom and virtual training sessions for new hires.



+ Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.



+ Design learning experiences aligned with business objectives.



+ Ensure new hires undergo communication training courses.



+ Maintain updated records of training curriculums and materials.



+ Identify individual and team skills gaps.



+ Provide assistance during the nesting period.



+ Understand metrics and their impact on performance.







About You
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