Trainer & Quality (German)

Training And Quality Specialist fluent in German

We are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon.

Your day to day

• Development and implementation of standard methodologies of training
• Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
• Leverage the Learning Management System to ensure training development and the accuracy of records
• Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
• Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback
• Assist the surveys related with Voice of Customer (VoC...