Trainer (Soft skills)

About the role

As a Trainer (Soft skills) at Great Image Services Corporation, you will be responsible for developing and delivering training programs to enhance the skills and performance of our front liners such as Branch Managers. In this full-time position based in Cubao, Quezon City, Metro Manila, you will play a vital role in ensuring our team provides exceptional customer support and experiences.

What you'll be doing

1. Design and implement comprehensive training programs to upskill our customer service team
2. Deliver engaging and impactful training sessions to improve customer service capabilities
3. Monitor and evaluate the effectiveness of training programs, making adjustments as needed
4. Provide one-on-one coaching and mentoring to help customer service representatives improve their skills
5. Stay up-to-date with industry best practices and trends to continuously improve our training offerings
6. Collaborate with th...