Training and Operations Specialist (Group Customer Care)

Training and Operations Specialist (Group Customer Care) 

Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working)

Contract: 2 Year Fixed Term Contract

Reporting to: Group Customer Care Manager

As The Irish Times Group establishes a new centralised Group Customer Care function supporting The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and additional Group brands, we are recruiting a Training and Operations Specialist to support the delivery of a consistent, high-quality customer experience across all channels.

About the Role

This role is central to ensuring the smooth operation of the Group Contact Centre while improving customer satisfaction and overall experience. Working closely with the Group Customer Care Manager and the Group Head of Customer Experience, the Tr...