Training Executive

Job Title: Training Executive (Call Centre)
Job Summary
We are looking for a Training Executive to manage and deliver training programs for call centre agents. The role focuses on onboarding, process, product, and customer service training, with exposure to ERP systems and call centre tools.
Key Responsibilities
Conduct product, process, and soft-skills training for call centre agents
Train users on call centre systems, CRM, and ERP platforms
Support refresher training and coaching based on performance gaps
Maintain training records, reports, and documentation
Prepare training reports
Coordinate with Operations, Quality, and HR teams
Requirements
Education: Minimum Bachelor's degree
Experience: 1–4 years in the call centre industry
Experience in training, quality, or operations preferred
Familiarity with ERP systems, call centre tools, and CRM
Working knowledge of MS Excel and presentation tools
Strong communication and facilitation skil...