Training Manager

Job Description
Supervises and directs the work of training personnel. Develops, implements and evaluates quality programs and training modules, lesson plans and training outlines.
Key Responsibilities:
Researches issues and communicates findings to alleviate problems, inconsistencies, and improve overall customer satisfaction levels. Reports current trends and makes recommendations for improvement through coaching and/or training.
Reports current trends and makes recommendations for improvement through coaching and/or training.
Ensures Quality Department procedures, standards, documentation and reporting are maintained, updated and in compliance with quality performance standards.
Confers with personnel to provide technical advice and to resolve problems.
Prepares reports for management, clients or others as needed.
Tracks training/quality trends and makes necessary changes to current programs.
Develops new training courses associated with the intro...